Making a Claim

Making a claim is easy. Our customer service team will assist with clear actions and regular communication.

Before you make a claim, check for the following:

• Is your camera/equipment switched on?
• Check your camera’s battery – it may be missing or not charged
• Check your memory card – it may be missing, full or require re-formatting
• Check for foreign particles, liquids or signs of impact damage

 

If none of the above solves the problem, follow these steps to make a claim:

1. Call 1300 459 885 or email cover@cameramechanics.com.au and provide details of your warranty number, equipment make, model and serial number
2. Go through initial troubleshooting with our team over the phone
3. Follow the return instructions as advised by the Camera Mechanics team
4. We will confirm receipt, assess the item and send it to the manufacturer's in-house service centre
5. Our team will keep in contact with you to provide progress updates and timeframes through to finalising the claim and returning your item